![]() ![]() Way to go Magellan, Way to be short sighted and look only for the short sale instead of trying to retain and build lifetime customers. Needless to say I will not be buying a Magellan ever again and will be telling as many people that will listen of my experience and telling them to not buy a Magellan either. I travel tomorrow and will need to buy a new GPS with money I do not have. From what I have read from others and from the experience I have had, my guess is that Magellan does not care about their customers beyond the initial sale of the device. On Friday night, still no follow up from Magellan support. ![]() So on Thursday I messaged support again and asked them to escalate the ticket, since I had to travel in 2 days. That same day (Tuesday) I tried it again just to be able to say I followed their instructions, then emailed them saying I still had no maps loaded. On Tuesday I received a generic email with instructions on how to connect the device to a PC and go to the site and do the same steps I had already done. After a lot of digging I finally found an email address, so opened a ticket on a Sunday mentioning to them that I needed to Travel the following Saturday. With no map updates showing on the site for my device I was stuck with a GPS that was ready to function, but had no maps to use to do anything. ![]()
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March 2023
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